Return Policy Page

Return Policy

1.1. ORDER PLACEMENT / CONTRACTUAL RELATIONSHIP

By placing an order through the application or the website, the User confirms the accuracy of all the information he/she provides. Orders are confirmed to the User within Service interface. No contractual relationship exists between User and Cloudmart. Cloudmart may decide for any reason whatsoever to not accept an order and to refuse to perform it. User may schedule the order for a selected time, date, week or month as per availability of Service.

1.2. AMENDING AND CANCELLING ORDERS

The User may not be able to amend the order once it has been confirmed as per the technical features provided by the Service. A confirmed order is eligible for cancellation for a limited time period until it is disbursed for delivery post to its submission as per the technical specifications of the Service.

1.3. INCOMPLETE ORDER FULFILLMENT / SUBSTITUTION

The primary objective of Cloudmart is to deliver all the products ordered in the right quantity and to a high quality standard. User acknowledges that the products are subject to stock availability and to human errors. Cloudmart reserves the right to amend your order in whole or in part, at any time and without liability or compensation remove any item that is out of stock, damaged, spoiled, or unavailable for any other reason, to successfully complete your order. It’s in our best intention to maintain the replaced item’s price the same as per the brand you ordered but in case of a higher valued replacement, the price may increase. We do our best to ensure that all items shown on our website are available to order. If, however any product you order is out of stock or unavailable we may send you a push notification enabling you to select a substitute. If an item is not delivered, despite being billed, the amount in question will be credited to the User at a reasonable time after Cloudmart becomes aware of this. No subsequent delivery is obligatory to be made, and the customer is not entitled to claim any further compensation. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to the User. Please note that we will attempt to send the User push notification of substitute products in the event that selected products are unavailable, the User may reject these substitutes. Although we will always try to cater for your orders, an order of unusually large quantities of different or one product can only be fulfilled at the discretion of the Shop.

Cloudmart reserves the right to forward a user order to another shop then the one initially selected from the user without informing the user in the event that the initial shop fails to fulfil the order. In this case the new shop the total value of the goods ordered should be the same or lower than the value as per the pricelist of the initial shop. The payment method will remain the same.

1.4. DELIVERY TIMES AND ADHERENCE TO DELIVERY PERIODS

Cloudmart endeavors to deliver products within 24 hours average delivery time location dependent or as scheduled. Cloudmart does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of Cloudmart’s control that may result in early or delayed deliveries. You agree that Cloudmart shall not be liable for any deliveries made outside the expected delivery time frame.

1.5. DELIVERY RECEIPT

The shop holds the responsibility to provide the user with the receipt upon delivery.

1.6. CANCELLATION OF A DELIVERY BY CLOUDMART

If, for reasons beyond Cloudmart’s control - such as an incorrect delivery address, the recipient's absence, lack of an access permit, bad weather conditions, or similar, it should prove impossible or possible only with great difficulty, to carry-out the delivery successfully, Cloudmart is entitled to cancel the User’s order. In this event, the User is not entitled to compensation or pecuniary of in kind, however; in case of online payment, the refund will be initiated by Cloudmart at the soonest possible post the cancellation of the order, it is the responsibility of the bank to transfer the amount to the users account, which takes approximately 3-5 working days.

CONTACT INFORMATION

QUESTIONS OR COMMENTS ABOUT OUR RETURN POLICY? CUSTOMER SERVICE INQUIRIES? YOU CAN CONTACT US AT: [email protected]